Senior IT Director | manager | leader - Global enterprise IT & process
Summary
I've found leaders always get better results and more commitment from people working with you rather than for you.
• Continuous Improvement and Lean Manufacturing processes that saved over $10 million
• Service delivery innovations and process improvements offering five 9’s level system availability (99.999%)
• Software innovations delivering $7 million in savings and 2 national awards (Innovation and Factory of the year)
• Mentoring and talent management skills that have delivered organizational leaders from individual contributors at a 10% rate.
I do this by breaking down organizational boundaries, motivating, and using exceptional communication skills picked up during stints as an instructor and honed in Toastmasters. These skills allow me to build bridges between the technical and business functional silos. I take the lessons of continuous improvement and apply them to people skills and processes, not just IT processes. This helps me to unleash the potential inside the organization to accomplish formerly impossible results. If you’d like me to help your company do this, or chat more about how I do it, please use the contact form below.
Timeline
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Coursework toward Leadership PhD
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Master of Business Administration, Keller Graduate School of Management
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Sr. Analyst/Programmer, NTID at Rochester Institute of Technology
Responsibilities: Direct a team in the development, maintenance and enhancement of an on-line student information base. Manage the computing environment for the National Technical Institute for the Deaf (NTID) at RIT. Staff: 8.
Accomplishments:
o Created the university’s first on-line student registration system in under two months saving 14 days in the registration process.
o Migrated applications to different hardware platforms twice in two years with no schedule impacts and increased functionality. Introduced web based technology into global applications without schedule impacts. -
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Programmer Analyst, Digital Equipment Corp
Responsibilities: Design, code, and test reporting modules to an interactive relational database.
Accomplishments:
o Created or modified 80% of routines in record times allowing no downtime of existing or new application. -
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Sr. Software Engineer, Scientific Calculations Inc.
Responsibilities: Design and test schemas for a CAD database. Coordinate between multiple development teams.
Accomplishments:
o Implemented relational interface to network database engine saving an estimated 4 months of development time. -
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Database Administrator/Analyst, Xerox
Responsibilities: Administrate 7 Oracle databases for the Marketing Division. Negotiate vendor contracts. Manage all aspects of the computing environment. Staff: 3
Accomplishments:
o Negotiated Oracle software contracts resulting in up to 60% discounts.
o Developed Service Level Agreements resulting in higher customer satisfaction
o Deployed a national client/server database application enabling automated maintenance of copier fleet -
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Database Manager, Computer Strategies, Inc
Responsibilities: Integrated a database engine into a new customer product. Coordinate designer, developer, vendor, and management teams to deliver product and introduce product to customers. Staff: 48
Accomplishments:
o Integrated database into product
o Introduced a multiple database support strategy
o Presented new product concept to the customer base at the annual Product conference -
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IT Software Development and Database Manager, Rockwell Automation
ï‚° Developed and deployed a reusable component application that registers and authorizes application users. The resulting reuse has been allocated $2,300,000 in cost reductions for FY97-FY01. Project scheduling estimates a time savings of 240 man days per project (20%).
ï‚° Negotiated vendor software contracts resulting in up to 60% discounts. Added clauses to existing contracts for easier administration and better customer service. Cost avoidance totaled $525,000 over 2 years.
ï‚° Integrated object and component based technologies into traditional client/server applications with existing staff and no (0%) employee turnover over three years (other groups have turnover rates from 30 - 50%). -
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Account Manager, Business Relationships, Rockwell Automation
Coordinated problem resolution and batch job interventions reducing escalation occurrences by 60% and job interventions 45% per year. This allowed a reduction in operations personnel, and migration of a data center to occur with no impact to services and a smoother transition to outsourced services.Coordinated IT services between three companies maintaining contracted SLA levels and contract agreements.
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Manager Operations, Rockwell Automation
Managed the Global infrastructure for the corporation. Major services managed included telecommunications, network, security, IP management, backup and recovery, and servers including mainframe, unix, and wintel environments. Primary region included, but was not limited to the Americas. Major initiatives included follow the sun support implementation, SOX and ITIL compliance, growing the European and Asia Pacific support capability, service level management , ITIL integration, new technology integration. Staff up to 44 (global); operational budget up to $8 million (national).
ï‚° Replaced the central mainframe in two months with no interruption of service, doubling capacity, migrating systems, and maintaining SOX compliance.
ï‚° Led global teams in the consolidation of data centers to a primary US site resulting in 40% operational savings while experiencing no interruptions in business and no service calls.
ï‚° Introduced flexible staffing model reducing costs 35% while increasing project capacity 5X, reducing incidents 30%, and reducing virus vulnerability occurrences 40%.
ï‚° Managed a portfolio of over 200 desktop applications, piloting a business project that realized $1.7 million in process savings and reduced time to respond to customer by 90%.
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Manager Enterprise Systems, Rockwell Automation
Managed the global Client and web application infrastructure for the corporation. Major services managed included PC infrastructure, wintel, unix, and mainframe server patch and vulnerability management, middleware infrastructure for e-commerce, erp integration, and major subsystem tools such as enterprise job scheduling , output management, file transfer, and system controls. Staff up to 14 (global); operational budget up to $2.6 million (national).
• Developed a global web infrastructure support team managing a portfolio of 87 systems interfacing with ERP, Finance, E-Commerce, and manufacturing systems reducing error producing systems by 50% using six sigma techniques to baseline level of one outage per year.
• Introduced flexible staffing model reducing costs 35% while increasing project capacity 5X, reducing incidents 30%, and reducing virus vulnerability occurrences 40%.
• Managed a portfolio of over 200 desktop applications, piloting a business project that realized $1.7 million in process savings and reduced time to respond to customer by 90%. -
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Senior Team Leader - GAMS COE, GE Healthcare
Serve as IT liaison to the Americas CIO. Lead a global, diverse team supporting GE Healthcare's enterprise applications and tools. Drive strategy and execution of application maintenance, support and changes to environments for a portfolio of 150+ applications, operational excellence metrics and continuous process improvements. Manage all day-to-day and tactical support requirements, and working closely with Client Groups, deliver minor enhancements, manage vendor teams, and ensure Service Level Metrics are met consistently.
Proudest Accomplishment
A data center relocation with no loss of SLA, mitigated job losses, and we made money on the project
Experience Highlights
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Vendor Engagement plus Cash Back
Managed vendors to annual cost reduction of 10% and value added services > $500K
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Six Sigma Service Achieved
USING SIX SIGMA AND CONTINUOUS IMPROVEMENT METHODS, ACHIEVED 99.999% AVAILABILITY ON 187 APPS.
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Senior Team Leader - GAMS COE
GE Healthcare
Causes
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Black Data Processing Associates High School Computer Competition
Each year we train high school and middle school students in web development and leadership skills
Interests
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Grillin'
If the weather is nice, you'll find me by the grill making the magic happen
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Teaching (Giving back to IT)
This year iT is a graduate course in project management, but as much as possible, I try to give back
Results
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70%
Apps migrated to the cloud with no loss of SLA -
5 9's
Availability achieved -
$12 M
Savings from continuous improvement
Images
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As seen by customers -
After BDPA sessions -
Before BDPA training -
Incident report example -
Thomas Experience collage, Top:offices, Bottom:Cities, big or small, legends all! -
Olivia and Dad GO Pack GO -
Investment Club Presentation -
Quinton and Dad Who's taller? -
Grilling at home -
UWM Project Management Class
Videos
Blog
Gaining perspective on visions
A Visionary Perspective: How should we look at vision?
Every leadership article will tell you that having a vision and having it be adopted by others is a key skill for a leader. What they fail to tell you is that vision perspective is just as important.
The Danger of a loss of vision
The danger of a loss of vision has been in the news lately. Mylan, the maker of the Epipen, has a vision. They wanted to “relentlessly improve product innovation….to become the most efficient pharmaceutical company… in the industry”. They did that with the...
